Support

How can we help?

Quick answers to the most common questions. Can’t find yours? We’re one email away.

Signing in

Lingaloop is invite-only for now. Use the email and password from your invite. Forgot your password? Tap “Forgot password” on the sign-in screen and we’ll email you a link.

Questions for your teacher

Ask about your lessons in the app. After the first answer you can reply for 24 hours; then the question closes and you can ask a new one. Each account has a monthly number of questions.

Videos won’t play

Check your connection, then close and reopen the lesson. Using an up-to-date browser helps. Still stuck? Email us with your device and browser name.

Placement test

You take it once, and your answers are saved as you go. If you think your level is wrong, email us and we can reset it.

Delete your account

You can delete your account in the app’s settings. This removes your progress, questions and images for good. See our privacy policy.

Still need help?

Email us in English, Turkish or Persian. We’ll get back to you as soon as we can.

support@lingaloop.com